Returns & Cancellations

We’re happy to cancel an order as long as it has not entered our processing stage.

Because we manually pull every Pokémon card from storage, double-check condition, sleeve cards and prepare packaging, orders become non-cancellable once we begin handling them.

To request a cancellation:

• Email us at cardnest.ca@gmail.com as soon as possible.
• Include your order number in the subject line or message.

If your Pokémon card order hasn’t been processed yet, we’ll cancel it and refund it in full.

Like many Canadian Pokémon card shops and TCG retailers, all sales at CardNest are final.

Pokémon cards can show wear from even gentle handling, so once cards leave our hands, we cannot confirm how they were handled or stored after delivery.

This policy helps ensure:

• Cards are not handled after we prepare and package them.
• Inventory stays accurate and consistent.
• Condition expectations remain clear.

This applies to Pokémon singles, mystery packs and any sealed items unless a product page states otherwise.

However, if an item arrives damaged or incorrect, please contact us within 48 hours — we will always help resolve issues related to damage or packing errors.

If we ever pack the wrong card – it’s rare, but mistakes can happen – please let us know right away.

Contact us within 48 hours of delivery with:

• Your order number.
• A clear photo of the card or items you received.

We’ll correct it as soon as possible, either through a replacement or another fair solution based on availability.

We package every order securely using sleeves, toploaders and reinforced mailers, but in rare cases mail can arrive damaged during transit.

If your order arrives visibly damaged, please contact us within 48 hours of delivery and:

• Take clear photos of the outer mailer or parcel.
• Take clear photos of any damaged cards inside.
• Include your order number in your email.
• Email everything to cardnest.ca@gmail.com

We’ll review the situation case-by-case based on shipping-carrier guidelines and our shop policies.

Every Pokémon single listed on CardNest is checked by hand under proper lighting and described using our Pokémon Card Condition Guide , which explains Near Mint, Lightly Played, Moderately Played, Heavily Played and Damaged.

Because condition is subjective, we cannot accept returns based on personal expectations if the card was accurately described and photographed.

If you would like extra photos or angles before purchasing, you are always welcome to contact us — we’re happy to help you feel confident in your order.