FAQ

 

About our cards
Where do your Pokémon cards come from?+
All of our cards come from sealed Pokémon TCG products we open ourselves and from reputable Official Retailers and Canadian hobby shops. We also source some cards from reliable local sellers we know and trust. We never purchase cards from random bulk lots or unverified sources.
Are your cards authentic?+
Yes – every Pokémon card we sell is 100% authentic. Each card is checked by hand before listing to confirm proper print quality, texture, set symbols and numbering. We do not sell proxies or reproductions.
What condition are your cards in?+
Most of our singles are Near Mint to Lightly Played, unless the product listing says otherwise. Every card is reviewed under good lighting and described conservatively. We do not list damaged or heavily worn cards unless they are clearly labelled.
Packaging & protection
How do you protect cards when shipping?+
Every order is packed with care to keep your cards safe in transit:
  • Each card is sleeved
  • Toploader used for premium or delicate cards
  • Team bag or rigid protection for multi-card orders
  • Reinforced mailer to prevent bending
Shipping
Where do you ship?+
We ship Canada-wide from Edmonton, Alberta.
What shipping options do you offer?+

We offer simple, Canada-wide shipping options:

  • Orders under $35 → $3.49 lettermail (untracked) or $9.99 tracked shipping
  • Orders $35–$49.99 → $5.99 tracked shipping
  • Orders $50+ → FREE tracked shipping
  • Express Shipping – shipping carrier's real-time rates shown at checkout
Do you offer free shipping?+
Yes – orders over $50 CAD receive FREE tracked shipping. Any temporary shipping promos will be shown at the top of our website.
How long does shipping take?+
We process orders within 1–3 business days. Delivery timing depends on your province and shipping method. You can find estimated delivery times on our Shipping & Delivery page.
Mystery packs
What’s inside your mystery packs?+
Each pack includes a carefully curated assortment of authentic Pokémon cards:
  • 1 Holo card
  • A mix of reverse holos, rares, uncommons & commons
  • Only authentic cards from official Pokémon TCG sets
Pokémon Rarity Symbols
  • ● — Common
  • ◆ — Uncommon
  • ★ — Rare
Do your mystery packs include quality cards?+
Yes – our packs are curated to be fun, balanced, and enjoyable to open. You will not receive damaged cards or large amounts of filler bulk.
Policies & contact
Do you accept returns?+
All sales are final. However, if an item arrives damaged or if there is an issue with your order, please contact us within 48 hours of delivery and we’ll do our best to help.
Do you offer local pickup?+
Not at this time. CardNest is an online-only Canadian shop based in Edmonton.
How can I contact you?+
Reach us at cardnest.ca@gmail.com. We respond within 1–2 business days.